{"id":2943,"date":"2025-11-13T13:00:03","date_gmt":"2025-11-13T13:00:03","guid":{"rendered":"https:\/\/solsius.fr\/?page_id=2943"},"modified":"2025-12-03T19:12:06","modified_gmt":"2025-12-03T19:12:06","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/solsius.fr\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"
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Return policy<\/h1>
\u00a0<\/div>

Right of Withdrawal<\/h2>

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to provide any reason or pay any penalties.<\/p>

How to Exercise Your Right of Withdrawal<\/span><\/p>

To return a product, please contact us at the following address:<\/p>

Email : contact@solsius.fr<\/a><\/p>

Return address: SOLSIUS, 5 rue des Tours, 59800 LILLE, FRANCE<\/p>

You may also use the withdrawal form available below or send us a written statement clearly expressing your decision to withdraw.<\/p>

Return Conditions<\/span><\/h2>

Returned products must be:<\/p>

  • In their original packaging<\/li>
  • In perfect condition, unused and undamaged<\/li>
  • Accompanied by all accessories, manuals, and documents<\/li><\/ul>
    \u00a0<\/div>

    Return Shipping Costs<\/span><\/h2>

    Return shipping costs are at the customer\u2019s expense, except in cases of defective products or an error on our part.<\/p>

    Refund<\/span><\/p>

    Once your return has been received and verified, we will issue a refund within a maximum of 14 days following receipt of the returned product.<\/p>

    The refund will be made using the same payment method used for your purchase, unless otherwise agreed.<\/p>

    Exceptions<\/span><\/h2>

    The right of withdrawal does not apply to products that are:<\/p>

    • Custom-made or personalized<\/li>
    • Likely to deteriorate or expire quickly<\/li>
    • Unsealed after delivery and therefore unsuitable for return for reasons of hygiene or health protection<\/li><\/ul><\/div>

      \u00a0<\/p>

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      VERSION 1.0 - NOVEMBER 2025<\/em><\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Politique de retour \u00a0 Droit de r\u00e9tractation Conform\u00e9ment aux articles L.221-18 et suivants du Code de la consommation, vous disposez d’un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s. Comment exercer votre droit de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2943","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPolitique de retour - Solsius<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solsius.fr\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour - Solsius\" \/>\n<meta property=\"og:description\" content=\"Politique de retour \u00a0 Droit de r\u00e9tractation Conform\u00e9ment aux articles L.221-18 et suivants du Code de la consommation, vous disposez d’un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s. 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