Return Policy
Right of Withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to provide any reason or pay any penalties.
How to Exercise Your Right of Withdrawal
To return a product, please contact us at the following address:
Email : contact@solsius.fr
You may also use the withdrawal form available below or send us a written statement clearly expressing your decision to withdraw.
Return Conditions
Returned products must be:
- In their original packaging
- In perfect condition, unused and undamaged
- Accompanied by all accessories, manuals, and documents
Return Shipping Costs
Return shipping costs are at the customer’s expense, except in cases of defective products or an error on our part.
Refund
Once your return has been received and verified, we will issue a refund within a maximum of 14 days following receipt of the returned product.
The refund will be made using the same payment method used for your purchase, unless otherwise agreed.
Exceptions
The right of withdrawal does not apply to products that are:
- Custom-made or personalized
- Likely to deteriorate or expire quickly
- Unsealed after delivery and therefore unsuitable for return for reasons of hygiene or health protection